Your guide to shipping

Our team is here for you

Our team monitors orders on a daily basis to ensure that delays and shipping problems are recognised as quickly as possible. You can rest assured that your parcel is in good hands with our team.


All our products have the option of free worldwide shipping, see other options below:

Shipping Protection: 1,95 Euro

Shipping methods:

Standard shipping: Shipped Monday to Saturday during business hours, excluding public holidays.

Orders are usually dispatched 2 to 4 working days after placement.


Faster shipping: Shipped Monday to Saturday during business hours, excluding public holidays.

Orders are usually dispatched 1 to 2 working days after they are placed.

The entire journey of your order

Processing:

Once an order is placed, it usually takes 2-4 business days to be processed. As we offer worldwide shipping, the delivery time may vary depending on the country you are ordering from. In most countries, parcels arrive within 9 working days (excluding Sundays and public holidays).

Standard shipping: 2 - 4 working days.

Faster shipping: 1 - 2 working days


Shipping times:

Please note that our products are dispatched from our warehouse in China. Therefore, the delivery time largely depends on the local postal services once they arrive in the destination country.


United States: 7 - 14 working days

United Kingdom: 7 - 10 working days

Europe: 7 - 10 working days

Canada: 7 - 14 working days

Australia: 7 - 14 working days

New Zealand: 7 - 14 working days



Where can I find my tracking number?

You will receive an email notification with a tracking number when your items are dispatched. You will also receive an email notification when your parcel changes region.

We will be happy to help you if you have not received a notification or your tracking number is not working.



How can I track the status of my order?

After we have dispatched your order, you will receive an update email. In this email you will find your tracking number and information.


Problems displaying tracking updates?

As much as we would like to be able to provide every customer with the most accurate tracking information, all tracking information is provided by our courier partner and our team only has access to the same information as you.

For this reason, it is difficult for us to provide an estimated time of arrival. We will do our best to accommodate all shipping conditions and ensure your satisfaction.

If your order is taking an extremely long time to reach you, please contact us at info@relivira.co.uk and our team will work out the best solution for you based on your current tracking information.

Thank you for your patience and understanding as we work together to resolve this issue.